Tax & Shipping
Foreign Tax is excluded in our listing price.
We offer free shipping for order under 2kg.
** We do not ship to Africa, India, and Pakistan.***
1. Can you estimate my shipping rate?
Sure! We often calculate our rate based on the weight of your order.
2. How long before you ship my purchase?
Except holiday, we will ship your order at the same day if the purchase is made before 12pm Hong Kong time. If the order is submitted after this time we will ship it the next morning. Either way the time between ordering and shipping is nearly always less than 24 hours.
3. What are your Shipping Methods?
All shipping are handled by Hong kong Post. Item with above 2kg will be shipped by Hong Kong Parcel Service. Notices once the packet delivered to the buyer's country, it will transferred to the local postal service of the buyer's country. Collection of the registered air mail required the signature and I.D. of the buyer.
Item from 0.1kg to 2.0kg: Ship by Hong Kong Air Mail
Item Above 2.0kg: Ship by Hong Kong Parcel Service (Online Tracking)
Click Hong Kong Post EMS for estimate price in HKD. Please Convert to your own currency.
EMS service fee is charge on additional cost. The EMS fee will charge as the actual cost.
EMS service quote by request.
4. How long does shipping take?
Normally all shipments to most countries take between 10-14 working days to arrive. Working days do not include public holiday for both Seller and Buyer country, Saturday and Sunday. Please notices there maybe delay on delivery to some destination due to the speed of custom inspection, work strike of air traffic or public service & unfavorable weather condition such as storm, heavy snow and dust storm. Unfortunately these events are out of our control and so may have an effect on delivery.
Estimate Shipping Time by Hong Kong Post Air Mail:
Asia countries (Malaysia, Indonesia, Thailand, South Korea): 5-10 working days
Australia: 7-12 working days
United Kingdom and Ireland: 7-14 working days
United States:10-16 working days
Europe Union (excluded the list below): 10-16 working days
Russia: 14-20 working days
Turkey: 14-20 working days
Due to the custom policy of the followingcountry, custom may experience longer shipping time.
Spain: 14-20 working days
Brazil and South Africa: 16-28 working days
Lativa and France: 16-20 working days
Italy: 18-30 working days
We do not ship to India & Africa (South Africa is excluded and must ship by EMS)
5 days delivery for United Kingdom customer. Please contact us for quote.
5-7 days delivery for United State customer. Please contact us for quote.
5. Do you ship to every corner of the world?
We don't ship to India and Africa (South Africa is excluded and must ship by EMS)
6. Where is my tracking information?
Online tracking information on the delivery status of registered mail/parcels sent overseas is available for some destinations. You can connect to the mail tracking website by www.track-trace.com/post
Full online tracking information are provided in some countries such as United States and Spain. However, some other countries such as Germany, France, Italy, United Kingdom, Australia may not. Delivery for these countries' tracking information may only available up to departure from Hong Kong.
Please contact us at firstname.lastname@example.org if you require any further information about Product delivery.
7. What happen if my order does not arrive?
If your order did not deliver and you been waiting for more than one month, please contact us directly. We can check it up for you.
In most case, the postman will drop down a Delivery Attempt Notice when the buyer is absent or failed to receive the packet at the address of delivery. However, this service may not be available in some countries, such as DHL in Germany. If this is happening to you, please contact your local postal service for detail.
8. Do you deliver to P.O. box?
PO Box user be aware, please check with your local postal office counter for delivery. We can not deliver goods to Germany's packet.
9. Do you offer discount for combined shipping?
Yes we do for over 3kg. There is no combined shipping discount for purchase below 3kg.